Connect, align and improve the entire returns journey and reduce time, costs, and goods in transit.
Solutions
Returns Management
Drive greater revenue from returns by providing an intuitive customer journey that automatically enables the right decision with every return.
- Returns Management
Easy and seamless returns
Fully integrated return process
Proven results for our customers
>0 million
returns handled
+0
NPS across millions of returns
0 out of 3
CSAT scores across millions of consumers
Capabilities
Transform Returns Management with Blue Yonder
End-to-end intelligence to optimize returns
Blue Yonder’s returns orchestration engine uses data and decisioning to power workflows and optimize returns journeys.
Create a delightful self-service returns experience
Blue Yonder’s Drop-Off Kiosks enable self-service drop-offs for returns and shipments.
A simpler way to start the returns process
Blue Yonder's self-service returns initiation offers customers a convenient and uncomplicated way to initiate returns digitally – wherever they are.
Optimize returns from warehouses to stores
Blue Yonder’s Returns Processing empowers you to quickly and efficiently manage returns in warehouses and stores.
Benefits
A Modern Returns Journey
Case Studies
Success stories in Returns Management
Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.
Related Resources
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
E-Commerce Returns 2024 European Retail Survey
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
Returns Management: How Balance Customer Experience with Cost Optimization
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a ...
